Customer Service

No one understands member needs like Adroit Health Group. Our relentless pursuit of ensuring members enjoy the maximum value and benefit from their health care investment with us sets us apart from the competition. This group of dedicated, genuinely helpful and knowledgeable professionals work with our members to answer each question and address any concerns on the first call.

We continually align staffing levels with the number of members we support to make sure members are helped promptly and fully without being rushed. Our Customer Service team focuses on educating members so they understand and can take full advantage of the benefits and affiliated programs available to them. Representatives also answer questions and resolve issues relating specifically to their health care benefits package.

Adroit Health Group also invests heavily in training, enabling team members to learn the best techniques for resolving customer questions quickly, as well as the details of each plan.

We understand the importance of ongoing support for our members. That’s why we prioritize providing personalized, professional and responsive service throughout the year. So you can get to know them a little better, we’re introducing you to one of our outstanding team of representatives each month.

You’ll find a bit of information about them, their customer service experience, and what members who have worked with them have to say about them. We think you’ll find our representatives to be some of the best in the industry.